Please read carefully before using the platform. By registering on 11q10 and use any feature — Sports Betting, slots, poker, blackjack, Live Casino, or any other service — you confirm that you have read, understood, and fully agree to the Terms and Conditions described herein. If you disagree with any clause, please do not use the services of the 11q10.
1. Overview
These Terms and Conditions govern the relationship between 11q10 and the users of the platform available at 11q10.net. The 11q10 is a sports betting and online casino platform operated with an exclusive focus on the Brazilian market, with all services provided in the national currency (BRL — Brazilian Real) and in compliance with applicable Brazilian legislation.
For the purposes of these Terms, "platform" the 11q10.net website and all associated services, including pre-match and in-play Sports Betting, slots, poker, blackjack, Live Casino, crash games, the predictions section, support chat, and any other feature made available to the user. The term "user" refers to any person who accesses, browses, or uses the platform's services, regardless of whether they have completed registration or made a deposit.
These Terms are written in clear, straightforward Brazilian Portuguese. The 11q10 does not use ambiguous language or clauses that materially alter what was agreed without prior notice to the user. Any questions about these Terms can be clarified directly with the support team via email at contato@11q10.net.
2. Registration & Account
2.1 Registration Requirements
To create an account on 11q10, the user must meet all of the following mandatory requirements:
- Be 18 years of age or older at the time of registration;
- Be a resident of Brazil or hold a valid CPF issued by the Receita Federal;
- Provide accurate, complete, and up-to-date information in the registration form;
- Not have a previously active or suspended account on the 11q10;
- Not be on an active self-exclusion list on the platform.
2.2 Information Required at Registration
The registration process at 11q10 requires the following information: full name, CPF, date of birth, email address, phone number, and a personal password. This information is necessary for identity verification, payment processing, and compliance with legal obligations. The 11q10 may request additional documents — such as a photo of your ID, driver's license, or proof of address — during the account verification process (KYC), especially before your first withdrawal.
2.3 One account per user
Each CPF may have only one active account on the 11q10. Creating multiple accounts to claim the welcome bonus more than once, circumvent betting limits, or for any other purpose is strictly prohibited. Detection of duplicate accounts may result in immediate suspension and cancellation of pending balances and bonuses.
2.4 Responsibility for Credentials
The user is solely responsible for the security of their password and access to their account. The 11q10 recommends using unique, strong passwords and never sharing login credentials with third parties. If you suspect unauthorized access to your account, contact support immediately at contato@11q10.net.
3. Platform Access
Access to the 11q10 is accessible via browser on any device — desktop, mobile, or tablet — with no additional app installation required. The platform is optimized for Android and iOS and works on 4G, 5G, or Wi-Fi connections.
The 11q10 reserves the right to temporarily restrict or suspend access to the platform for maintenance, system updates, or as required by a regulatory authority, without any liability to the company. Where such interruptions are foreseeable, users will be notified in advance by email or via a notice on the platform itself.
The use of VPNs, proxies, or any other mechanism to disguise a user's real location is prohibited and may result in account suspension. Likewise, the use of bots, automated scripts, or third-party software to interact with the platform is strictly forbidden.
4. Betting Rules
4.1 Sports Betting
The 11q10 offers Sports Betting on events including football (Brasileirão Série A and B, Copa do Brasil, Libertadores, Sul-Americana, and international leagues), UFC and MMA, NBB, Superliga de Vôlei, e-sports (CBLOL, CS2, Free Fire, Valorant), tennis, and Formula 1. The minimum bet is R$ 2.00 per selection. The maximum amount per bet varies by sport, competition, and market.
4.2 Confirmation and Irrevocability
A bet is considered confirmed once the confirmation message is displayed on screen and the corresponding amount is deducted from the balance. Confirmed bets cannot be cancelled by the user, except when the cash out feature is available for that specific bet. The 11q10 is not responsible for bets placed by mistake — that is why the platform always displays a bet summary before final confirmation.
4.3 Odds & Settlement
Odds are set by the 11q10 based on market analysis and may be changed at any time before a bet is confirmed. The valid odd is always the one displayed at the moment of confirmation. Bet settlement follows the official result announced by the event's organizing body. In the event of obvious operational errors in odds setting, the 11q10 reserves the right to cancel bets and refund the staked amount.
4.4 Cancelled or Postponed Events
If an event is canceled before it begins, all related bets are automatically voided and the amount is returned to the user's balance. If an event is interrupted after it has started without the regulation 90 minutes being completed (in the case of football), bets will be canceled, except for markets whose outcome had already been determined before the interruption.
Please note: In-play bets are subject to data delays between the live event and the platform. The 11q10 may temporarily suspend markets during events with uncertain data to protect the integrity of the odds displayed.
4.5 Accumulator Bets (Multiples)
The 11q10 allows accumulators with up to 15 selections. The combined odd is calculated automatically and the potential return is displayed before confirmation. If any selection in an accumulator is voided (due to a postponed event, for example), that selection's odd is treated as 1.00 and the bet continues with the remaining selections.
5. Bonuses and Promotions
5.1 Welcome Bonus
The welcome bonus at 11q10 is offered exclusively to new users making their first deposit. The specific terms of each bonus — percentage, maximum amount, expiration date, and rollover (wagering requirement) — are displayed clearly on the promotions page and at the time of activation. The 11q10 does not use communications promising bonuses with conditions different from those officially described on the platform.
5.2 Rollover and wagering requirements
Every bonus received at 11q10 is subject to a wagering requirement (rollover) before the amount can be withdrawn. The standard rollover is 10x the bonus amount, which may vary depending on the specific promotion. For example: if you receive a bonus of R$ 100.00 with a 10x rollover, you need to place bets totaling R$ 1,000.00 before the bonus balance converts into withdrawable funds. Bets placed at odds below 1.50 may not count toward the rollover — please check the conditions for each promotion.
5.3 Bonus expiration
Bonuses not used within the stipulated period (generally 30 days from the activation date) will be automatically cancelled with no right to compensation. Bonus balances cannot be transferred between accounts or withdrawn directly — only after the rollover requirement has been fully met.
5.4 Prohibition of Bonus Abuse
The 11q10 monitors betting patterns associated with bonus abuse. Practices such as betting both sides of a market (arbitrage) using bonus funds, creating multiple accounts to claim bonuses repeatedly, or any other promotional abuse strategy are strictly prohibited and may result in bonus cancellation and possible account suspension.
6. Deposits and Withdrawals
6.1 Available payment methods
The 11q10 operates exclusively in BRL and accepts the following deposit and withdrawal methods: Pix, boleto bancário, credit card, debit card, PicPay, Mercado Pago, and TED bank transfers through major Brazilian banks (Nubank, Itaú, Bradesco, Banco do Brasil, and similar). Foreign payment methods are not accepted.
6.2 Deposit and Withdrawal Limits
- Minimum deposit: R$ 20.00
- Minimum withdrawal: R$ 30.00
- Maximum daily, weekly, and monthly limits vary according to the account's verification level and the payment method used.
6.3 Processing timeframes
Pix deposits are credited within up to 5 minutes after payment confirmation. Boleto deposits may take up to 3 business days for bank clearance. Pix withdrawals for verified accounts are processed within up to 5 minutes during financial support hours. Withdrawals requested outside business hours may be processed on the next business day.
6.4 KYC Verification Before Withdrawal
The 11q10 may request identity verification (KYC — Know Your Customer) before processing the first withdrawal. This process includes submitting a photo ID (national ID card, driver's license, or passport) and a current proof of address. Verification is required by anti-money laundering legal obligations and may take up to 48 business hours to complete after all documents have been submitted.
6.5 Refund Policy
Confirmed deposits are non-refundable, except in cases of technical error verified by the 11q10. If the user requests account closure, any available real-money balance (excluding unconverted bonus funds) will be returned via Pix within up to 5 business days of the request.
7. Casino & Slots
The casino games available on the 11q10 — slots, blackjack, poker, roulette, baccarat, crash games, and Live Casino — are provided by certified international suppliers such as Pragmatic Play, NetEnt, and Microgaming, among others. All games use a Random Number Generator (RNG) audited by independent bodies, ensuring results are truly random and cannot be manipulated.
The 11q10 makes most slots available in free demo mode, with no deposit required, so users can explore the game mechanics before betting with real money. Demo mode does not allow withdrawals and does not count toward bonus rollover.
The RTP (Return to Player — theoretical return-to-player percentage) for each game is listed in that title's information sheet, typically ranging from 94% to 98% for slots. This percentage is calculated across millions of spins and does not represent a guaranteed return in any individual session.
About crash games: Games like Aviator and Spaceman use certified RNG-based mechanics. The multiplier for each round is determined before it starts, and no external factor — including other players' behavior — affects the outcome. The 11q10 has no control over the individual outcome of each round.
8. Responsible Gambling
The 11q10 is seriously committed to responsible gambling. The platform is intended exclusively for users aged 18 and over, and its use as a source of income is neither recommended nor promoted. Sports Betting and casino games are forms of entertainment that carry real financial risk.
The 11q10 provides the following self-control tools directly in the user area:
- Deposit limits: set a daily, weekly, or monthly deposit cap. Once reached, no new deposits are processed until the next period;
- Session time limit: set alerts and automatic blocks for continuous play time;
- Temporary self-exclusion: lock your account for periods ranging from 24 hours to 6 months;
- Permanent self-exclusion: permanently close access to the account and any possibility of re-registering with the same CPF.
If you or someone close to you shows signs of problem gambling — such as betting more than you can afford to lose, compulsively chasing losses, or being dishonest about gambling habits — we recommend visiting our Responsible Gambling for support resources available in Brazil. The 11q10 can also be contacted through support for immediate self-exclusion activation.
9. Privacy and LGPD
The 11q10 collects and processes users' personal data in accordance with the General Personal Data Protection Law (LGPD — Law No. 13,709/2018). The information collected during registration — full name, CPF, date of birth, email, phone number, and address — is used exclusively to provide platform services, verify identity, process payments, and send account-related communications.
The 11q10 does not sell, rent, or share users' personal data with third parties for commercial purposes without explicit consent. Data may be shared with technical partners (such as payment providers and game providers) strictly to enable the contracted services, always under a contractual obligation of confidentiality.
Under the LGPD, users have the following rights: access to stored data, correction of inaccurate data, data portability, withdrawal of consent, and the right to request data deletion (subject to legal retention obligations). To exercise any of these rights, please contact us at contato@11q10.net. For more details, see our Privacy Policy.
10. Prohibited Conduct
The following are expressly prohibited on the 11q10 the following conduct, which may result in immediate account suspension or termination and forfeiture of any balances involved in the irregularities:
- Registration by users under 18 years of age or submission of false information during registration;
- Creating multiple accounts using the same CPF or third-party CPFs;
- Use of bots, scripts, automated betting software, or any mechanism that interferes with the normal operation of the platform;
- Combined bets with third parties to manipulate outcomes or exploit odds errors (arbitrage with bonus abuse);
- Money laundering or any attempt to use the platform to move funds of illicit origin;
- Use of VPN or proxies to conceal location and bypass access restrictions;
- Threats, harassment, or abusive behavior directed at members of the support team at 11q10;
- Sharing an account with third parties, including family members;
- Any attempt to exploit technical flaws in the platform for personal gain without notifying the 11q10.
11. Account Closure
11.1 Closure by the user
Users may request account closure at any time through the support channel (email contato@11q10.net). The available real-money balance (excluding unconverted bonus balance) will be returned via Pix within up to 5 business days after the account holder's identity is confirmed. Any bets pending at the time of closure will be settled normally, with the outcome credited or debited before the final balance is returned.
11.2 Closure by 11q10
The 11q10 reserves the right to suspend or close accounts that violate these Terms or show signs of fraud, bonus abuse, money laundering, or any prohibited conduct described in Section 10. In such cases, the 11q10 may hold balances related to the irregularities while conducting an internal investigation or awaiting a determination from the relevant authority.
12. Limitation of Liability
The 11q10 is not responsible for financial losses resulting from bets placed by the user — betting decisions are solely the user's responsibility. The platform is provided "as is" and the 11q10 does not guarantee continuous, uninterrupted availability, and occasional technical issues may occur.
In the event of a technical failure resulting in incorrectly settled bets or odds displayed with a manifest error, the 11q10 reserves the right to correct the settlement or cancel the affected bets, returning the staked amount to the user. The 11q10 is not liable for losses resulting from connectivity issues on the user's end, device failures, or third-party service interruptions (such as mobile carriers or internet providers).
13. Changes to Terms
The 11q10 may update these Terms and Conditions at any time, particularly in response to legal, regulatory, or operational changes. Material changes will be communicated to users via their registered email address at least 7 days in advance. Continued use of the platform after the effective date of the new terms constitutes automatic acceptance of the changes.
The most current version of the Terms is always available on this page (11q10.net/terms-conditions), with the date of the last update shown at the top of the document. Previous versions can be requested through support.
14. Contact & Support
For any questions about these Terms, your account, financial transactions, or any aspect of the services provided by 11q10, please contact our support team:
- Email: contato@11q10.net
- Live chat: available directly on the platform, 24 hours a day, 7 days a week
- Support: exclusively in Brazilian Portuguese
The 11q10 commits to responding to support requests within 24 hours for email and within 5 minutes for live chat during operating hours. For matters related to LGPD, privacy, and data protection, please use the same email address with the subject line "LGPD — Data Request".