No 11q10, privacy is not a marketing promise. It is a concrete practice, in full compliance with the General Data Protection Law (LGPD). Here you will find exactly what data we collect, why we collect it, how we protect it, and what your rights are.
By creating an account and using 11q10's services, you confirm that you have read and understood this Privacy Policy. We recommend reading it in full before registering. Questions can be sent to contato@11q10.net at any time.
This Privacy Policy describes how 11q10 collects, uses, stores, shares, and protects the personal data of users on the platform available at 11q10.net. This document was drafted in compliance with the General Personal Data Protection Law (LGPD — Law No. 13.709, of August 14, 2018) and other applicable regulations in Brazil.
O 11q10 believes privacy is a fundamental right. We do not collect data we do not need. We do not sell our users' information. We do not use data for purposes that have not been disclosed and agreed to. This document exists so you know exactly what happens to your information when you use our platform — whether you're betting on the Brasileirão, playing slots, joining poker tables, or accessing any other service on the 11q10.
This policy applies to all users, registered or not, who access 11q10.net, including visitors who browse the site without creating an account. For the purposes of this Policy, "personal data" are any information relating to an identified or identifiable natural person, as defined by the LGPD.
The controller responsible for processing the personal data collected on the platform is 11q10, operator of the website 11q10.net. For matters relating to privacy, data protection, and the exercise of rights provided under the LGPD, the official contact channel is:
O 11q10 has a Data Protection Officer (DPO) responsible for overseeing data processing practices, responding to data subject requests, and ensuring ongoing LGPD compliance. The DPO can be reached at the same email address indicated above.
By registering and using the 11q10, you provide data that we collect and store:
When browsing the 11q10, some data is collected automatically by technical systems:
On sensitive data: O 11q10 does not intentionally collect sensitive data as defined by the LGPD — such as health data, ethnic origin, or religious beliefs. If any sensitive data is inadvertently received, it will be immediately discarded.
O 11q10 processes personal data exclusively for the purposes listed below. No data is used for any purpose not described here without obtaining fresh consent from the user:
| Purpose | Data used | Necessity |
|---|---|---|
| Account creation and management | Full name, CPF, email, mobile number, date of birth | Required to use the platform |
| Identity verification (KYC) | Photo ID, proof of address, CPF | Required to process withdrawals |
| Payment processing | Pix key, card details (via payment gateway), CPF | Required for deposits and withdrawals |
| Fraud and money laundering prevention | IP address, transaction history, platform behavior | Required by law |
| User Support | Email, mobile number, account history, and betting history | Required for troubleshooting |
| Account communications | Email, mobile number | Essential account notifications |
| Promotional Communications | Email, mobile number | Optional — with express consent |
| Responsible Gambling | Betting frequency, amounts, behavioral patterns | To identify potential problem gambling situations |
| Platform improvement | Anonymized or aggregated usage data | For feature improvement |
O 11q10 does not use personal data for automated decisions with significant effects on users without the possibility of human review, in accordance with article 20 of the LGPD.
All data processing carried out by 11q10 has a legal basis established under the LGPD. The main legal bases we rely on are:
O 11q10 does not sell, rent, or trade users' personal data. Sharing with third parties occurs only in the situations below, always for a specific purpose and subject to a contractual confidentiality obligation:
O 11q10 may share data with government, judicial, or regulatory authorities when required by law, court order, or regulatory obligation. In such cases, sharing is limited to what is strictly necessary to comply with the legal requirement.
Important: O 11q10 never shares user data with third parties for third-party advertising, unauthorized credit analysis, or any other purpose not described in this Policy.
O 11q10 maintains a robust set of technical and organizational measures to protect users' personal data against unauthorized access, loss, alteration, or destruction:
In the event of a security incident that may affect user data, the 11q10 will notify the National Data Protection Authority (ANPD) and affected users within the timeframes set by the LGPD, providing clear information about the nature of the incident, the data involved, and the measures taken.
O 11q10 retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or to meet legal and regulatory obligations. The retention criteria are:
Once the required retention period has passed, data is securely deleted or anonymized so that re-identification of the individual becomes impossible. Requests for early data deletion can be submitted as described in Section 10, subject to any mandatory legal retention requirements.
O 11q10 uses cookies and similar technologies to ensure the platform functions properly, improve the user experience, and — with consent — personalize content and communications. The types of cookies used are:
These are required for the platform to function. Without them, services such as login, the betting slip, and session security would not work properly. These cookies cannot be disabled without impairing your use of the platform.
These cookies collect information about how users navigate the platform — which pages are visited most, how long they spend in each section, and where errors occur. This data is used in aggregated and anonymized form to improve site performance. Consent is required.
Store user preferences such as preferred language, odds display format, and saved game filters. They enable a smoother experience across sessions. Consent is required.
Users can manage their cookie preferences at any time through the account settings panel or their browser settings. Disabling non-essential cookies does not affect access to the core services of 11q10.
The LGPD guarantees data subjects a set of rights that 11q10 fully respects. See each right below and how to exercise it:
You may request a complete copy of the personal data that 11q10 holds about you, including a history of how it has been used.
Incomplete, inaccurate, or outdated data can be corrected at any time through the support team at 11q10 or directly in your account settings.
You may request the deletion of data processed on the basis of consent. Data retained under a legal obligation cannot be deleted before the minimum regulatory retention period.
Right to know which third parties your data has been shared with and the specific purpose behind each instance of sharing.
Consent given for optional processing — such as marketing communications — may be withdrawn at any time, at no cost and without affecting access to the platform.
You may request your data in a structured, machine-readable format for transfer to another controller, as guaranteed by the LGPD.
To exercise any of these rights, contact us at contato@11q10.net with the subject line "LGPD — [description of the right]". The 11q10 will respond within 15 calendar days. For complex requests, this period may be extended by the same amount with written notice to the data subject. We do not charge any fee to process LGPD rights requests.
If the user believes their rights have not been properly respected, they may file a complaint with the National Data Protection Authority (ANPD), the regulatory body responsible for enforcing the LGPD in Brazil.
O 11q10 is an entertainment platform intended exclusively for users aged 18 and over. We do not knowingly collect personal data from anyone under 18. The registration process includes date of birth verification and, where required, photo ID confirmation to validate age.
Caso o 11q10 identifies that data from a user under 18 was inadvertently collected, that data will be immediately deleted and the account will be closed. If you believe a minor has created an account on the platform, please contact us immediately at contato@11q10.net so we can act quickly.
Legal guardians who identify minors using the platform are encouraged to report the case to support and to enable parental control tools on the devices in use. The 11q10 fully cooperates with account closure requests involving minors.
O 11q10 may update this Privacy Policy periodically to reflect changes in data processing practices, legal or regulatory updates, or improvements to our services. Any material change will be communicated to the user at the registered email address at least 7 days before the new terms take effect.
The most current version of this Policy is always available at 11q10.net/privacy-policy, with the date of the last update shown at the top of the document. By continuing to use the services of 11q10 after the effective date of a new version, the user acknowledges the changes made. Previous versions may be requested through support.
For any questions related to this Privacy Policy, the processing of your personal data, or the exercise of your rights under the LGPD, please contact the data protection officer of 11q10:
O 11q10 is committed to responding to all requests clearly, in plain language, without unnecessary legal jargon. If your privacy question is not covered by this Policy, feel free to reach out — our team is available to help.
This is not just legal text — these are concrete measures applied from the very first time you access the platform.
All communications between your mobile device or computer and the servers of 11q10 are protected by TLS — the same standard used by banks such as Itaú, Bradesco, and Nubank. Your registration data, betting history, and financial information never travel as plain text over the internet.
O 11q10 distinguishes between what is necessary to deliver the service and what is optional. Marketing communications and non-essential cookies are only activated with your explicit consent — and you can withdraw that consent at any time from your account dashboard without losing access to the platform.
Every data collection and processing practice at 11q10 has a legal basis established under the General Data Protection Law. We do not process any data without documented legal justification. The platform's DPO periodically reviews all processing operations to ensure ongoing compliance.
O 11q10 does not sell, rent, or share user data with third parties for commercial or advertising purposes. The only sharing that takes place is with operational partners strictly necessary to deliver our services — and always under contract with confidentiality obligations.
Access, correct, port, or request deletion of your data at 11q10 is a straightforward process: just send an email to contato@11q10.net with the appropriate subject line. You'll receive a response within 15 days — no red tape, no fees. No complex forms, no unnecessary barriers.
Promotional emails, offer notifications, and marketing messages are only sent to users who have opted in. You can unsubscribe at any time via the link included in every message or directly through your account settings on the 11q10.
This Policy was written to be read — not to be a footer document no one ever opens. If you don't have time to read every section right now, the points below cover the essentials of how the 11q10 processes your data.
To request access, correction, deletion, or portability of your data, reach out through the channel below. Guaranteed response within 15 calendar days, at no cost.
Now that you know how 11q10 keeps your information safe, sign up with confidence. Bet on the Brasileirão, explore the slots, or play at the live casino — all in BRL, with support in Portuguese and real privacy.
All payment methods are Brazilian and all amounts are in BRL. No currency conversion, no hidden fees.
Minimum deposit: R$ 20.00 | Minimum withdrawal: R$ 30.00 | Pix processed within 5 minutes for verified accounts.
O 11q10 handles all your personal data with full accountability and in compliance with the General Data Protection Law (LGPD — Law 13.709/2018). Your registration details, betting history, and financial data are stored with end-to-end encryption and are never passed on to third parties without your explicit consent. To exercise your LGPD rights, please contact us at contato@11q10.net.